2-Year Limited Watch Warranty

Our in-house watch experts check and verify the authenticity of each and every piece so that customers are guaranteed to be purchasing a 100% real and genuine product. As part of the Diamond Cellar, each piece goes through our in-house team of Swiss-certified watchmakers, experienced technicians and refinishers. STORE 5a offers a limited warranty on every pre-owned watch sold either on our website or in-store.

If a problem arises with a warrantied product as a result of STORE 5a work or parts provided by its technicians, and within the two years (2 years) period, STORE 5a will repair or replace any damaged parts and/or correct the repair execution.


Coverage does not include: 

  • Battery replacement
  • Water resistance testing
  • Loss or theft
  • Damage caused by wearer abuse or misuse, such as (but not limited to) knocks, dents, crushing, and scratching
  • Water damage if watch is exposed to conditions outside of manufacturers specs


Additionally, any attempted repair, modification, or general tampering of the watch by technicians unauthorized by the STORE 5a ( in writing ) will render this warranty null and void. The warranty also does not cover wholesale/dealer orders. This warranty is not transferable.

For clarification or further questions, please call us at 614.454.4565 or email us at ecom@STORE5a.com.