Warranty's

Our in-house watch experts check and verify the authenticity of each and every piece so that customers are guaranteed to be purchasing a 100% real and genuine product. As part of the Diamond Cellar, each piece goes through our in-house team of Swiss-certified watchmakers, experienced technicians and refinishers. On top of that, with the purchase of every timepiece includes a free 2-year warranty. 

Internal movement Cracked crystal Case or bezel damage Damaged/broken crown or stem Internal water damage (to a water-resistant watch)

One strap replacement per calendar year (If needed) One-time refurbishing of case, bracelet and/or clasp Any damages that can not be done in-house are sent to the manufacturer

  

Battery replacement Water resistance testing Loss or theft

Damage as a result of fire or perils of nature Water damage if watch is exposed to conditions outside of manufacturers specs

If you would like to purchase a 3 year extension for your warranty, redeem a warranty or have questions, please call us at 614.454.4565 or email us at ecom@STORE5a.com.