Watch Warranty

Our in-house watch experts check and verify the authenticity of each and every piece so that customers are guaranteed to be purchasing a 100% real and genuine product. As part of the Diamond Cellar, each piece goes through our in-house team of Swiss-certified watchmakers, experienced technicians and refinishers. On top of that, with the purchase of every timepiece includes a free 2-year warranty. 

 

Coverage includes:

  • Internal movement
  • Cracked crystal
  • Case or bezel damage
  • Damaged/broken crown or stem
  • Internal water damage (to a water-resistant watch)
  • One strap replacement per calendar year (If needed)
  • One-time refurbishing of case, bracelet and/or clasp
  • Any damages that can not be done in-house are sent to the manufacturer
  

Coverage does not include: 

  • Battery replacement
  • Water resistance testing
  • Loss or theft
  • Damage as a result of fire or perils of nature
  • Water damage if watch is exposed to conditions outside of manufacturers specs

 

If you would like to purchase a 3 year extension for your warranty, redeem a warranty or have questions, please call us at 614.454.4565 or email us at ecom@STORE5a.com.