GUARANTEED AUTHENTIC
How our process benefits you:
Our association with the Diamond Cellar allows each piece to be serviced by a true jewelry, watch and handbag expert. Should a watch or jewelry piece ever need to be repaired or refurbished, you are guaranteed that all parts we use are authentic and will not need to be replaced by its manufacturer.
Authentication:
All previously owned watches, handbags and jewelry items are brought into our shop and put through a painstaking inspection by our experts. Our staff boasts over 70 years of experience and has a zero tolerance policy for fakes. Once inspected and authenticated it is ready for refurbishing.
Refurbishing:
Most items are refurbished or overhauled in our authorized service center but in some instances, due to inventory or further brand expertise needed, we may choose to send a watch back to the brand factory for refurbishing. This collaboration with our brand factories ensures the highest quality is retained. Once refurbished, each watch undergoes a water resistance test, amplitude test and a time test to ensure that it is performing to the standards of the brand. Upon successful completion of these tests we provide the watch with a one-year timekeeping warranty.
Appraisal:
Once a watch or jewelry item has been authenticated and refurbished, it is fully appraised by a Graduate Gemologist from GIA. This appraisal is given to a client during purchase. We think there are many benefits to owning a pre-owned piece from STORE 5a. You’re not only preserving history for future generations but you’re also saving the environment, saving money, and preserving the value of your piece for many years to come.
***At STORE 5a we have a zero-tolerance policy for fakes and replicas. Analysis of all jewelry, handbags and watches is done by our expert trained, in-house professionals including Graduate Gemologists, horologists, and appraisers. STORE 5a is not affiliated with the brands that it carries and the brands are often not involved in the authentication process. We guarantee that each item is authentic and accurately described, or your money back.
FREE SHIPPING + 14 DAY RETURNS
SHIPPING OPTIONS
Each item is in-stock and generally ships within one business day.
We're happy to offer both free ground shipping and in-store pickup at any of our locations or Diamond Cellar parent companies. At no charge to you, we can send your order by FedEx ground which may take 3-5 days once your order has been processed. On the other hand, if you’re in a hurry and just can’t quite wait that long, for $50.00 we can ship your order overnight.
We will send an email notification with tracking information once your package has shipped. You can also contact us anytime to receive shipment information at ecom@STORE5a.com or call us at (614) 454-4565.
* Please allow up to two business days to process your order and be aware that any package shipped will require a signature upon delivery.
RETURNS
CHANGED YOUR MIND?
We understand that purchasing items sight-unseen can be unsettling. While we trust you will love your new purchase, we understand that returns are unavoidable. We accept returns or exchanges within 14 days of the item's delivery date. Please note that we cannot accept refunds for items that have been worn or altered and must be accompanied by the sales receipt and any applicable warranty cards, manuals, or accessories.
ONLINE RETURN PROCESS
1.) Simply email us a ecom@STORE5a.com, notifying us that you wish to return or exchange your order. We will then email you back with a pre-paid return label.
2.) Print the return label and ship your item within 14 days of the delivery date.
3.) Ship to: DCH Concierge 6280 Sawmill Road Dublin, OH 43017
We will refund you the entire price of the item! We promise that all returns will be processed within 2 business days of receiving your return package.
At STORE 5a we understand that the perfect ring may not be the perfect fit. Because of that we offer our first ring sizing free! Typically rings can be altered 1.5 sizes up or down from their current size.
*Please note that eternity bands and other designs where stones wrap the band may not be able to be resized.
